How we collect, use and protect your personal and health information, along with our clinic policies.
We collect personal information for the purposes of delivering our services and communicating with clients. We may collect information through the Core Therapy website at www.coretherapy.com.au ("Website"), or in the course of providing consultation and treatment of patients.
We collect personal information:
The kind of personal information we collect depends on who you are and the nature of your interaction with us, and may include your full name, email address, company name, billing information and other personal information. If you do not provide all the information we request, we may not be able to deliver our services.
Some personal information we collect may include health information, which we collect from clients or patients when they attend our clinics for the purposes of obtaining our services. This enables us to safely, appropriately and accurately provide our services and assess the needs of clients.
By engaging us or registering your details on our Website, using the Website, supplying documents to us, or otherwise engaging our services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.
We may use personal information collected (excluding health information) to provide our services, operate the Website, send our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new services, or enforce our Terms and Conditions. Unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing. We will always give you the opportunity to opt out of future direct marketing.
Core Therapy fully complies with the National Code of Conduct for Health Care Workers in the collection, use and disclosure of all health information. We collect your health information from you as a client/patient, only as necessary for the provision of our services or in accordance with your consent or as required by law, and we take reasonable steps to keep it confidential and accurate.
When a service is purchased, we may disclose relevant personal and health information to a contracted third party service provider involved in delivering that service. With your consent, we may pass health information to third party providers where needed to deliver a secondary service you have requested. We will only disclose personal information to additional third parties with your consent or where permitted by law.
We take reasonable steps to protect the personal information we collect and hold from misuse, loss, interference and unauthorised access, and to keep it accurate, complete and up to date. Please let us know if you believe the information we hold is inaccurate so we can correct it.
We may use cookies — technology that stores data on your computer using your browser — to operate an efficient service and understand visitor behaviour. You can modify your browser to prevent cookie use, but our service may not work properly as a result.
You can request access to any personal information we hold about you (subject to legal exceptions). Please raise any concerns or complaints about how we handle your information by email at enquiries@coretherapy.com.au and we will respond and correct any inaccuracies.
Core Therapy abides by the code of ethics and standards of practice set by the National Code of Conduct for Health Care Workers Australia.
Please arrive at least 10 minutes before your treatment time. New clients will be asked to complete a client consultation form.
All treatments will conclude at the scheduled time.
When you reschedule or cancel an appointment, we require 24 hours' notice; otherwise a 50% cancellation fee will be charged.
Please provide your gift voucher number in the notes when booking. We require 24 hours' notice to reschedule or cancel, otherwise the gift voucher must be forfeited.
This Privacy Policy forms part of our Terms and Conditions. We may amend it from time to time at our discretion; changes are effective immediately upon posting the revised policy on www.coretherapy.com.au. By continuing to use the Website or our services, you are deemed to have agreed to such changes.
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us at enquiries@coretherapy.com.au.